This is a workbook developed for the ALLY Council membership during the COVID-19 crisis.
Resilience Playbook
Resilient leaders understand that recover is a human experience. In order to shift the mindset to recovery, they need to understand the four human dimensions of trust. Resilient leaders consider the following questions:
- Which dimensions matter most in recovery to each of our stakeholders, and what will matter to them as we shift?
- Are we communicating our intentions clearly and transparently to our stakeholders—even when we don’t have all the answers?
- Can we competently deliver on what we are promising to our stakeholders?
- How are we monitoring and measuring our progress in addressing stakeholders’ needs across the four dimensions of trust?
Playbook Download (PDF)
